Refund & Cancellation Policy

• Damaged or defective on arrival: You may request a free replacement or full refund within 7 days of delivery. Share an unboxing photo/video and the order ID at support@parktag.me.
• Wrong item delivered: Free replacement within 7 days of delivery.
• Change of mind: Returns accepted within 7 days of delivery if the tag is unused, unscanned and in original packaging. A return shipping fee may apply. Refund is processed within 7–10 business days after we receive and inspect the return.
• Activated/used tags: Non-refundable, as the unique ID is bound to your account.

• Subscriptions are billed in advance and are non-refundable for the current billing cycle.
• You may cancel at any time from your account settings. Cancellation stops future renewals; you retain access until the end of the current period.
• If you were charged due to a technical error or duplicate payment, we will issue a full refund within 7–10 business days.

One-time recovery or notification service fees are non-refundable once the service has been initiated.

Email support@parktag.me with:

• Order ID / transaction reference
• Reason for refund
• Photos/videos (for damaged or wrong items)

We respond within 2 business days and process approved refunds to the original payment method via Razorpay within 7–10 business days.

• Activated ParkTags
• Customised or personalised tags
• Services already rendered